Shipping Policy

Thank you for shopping at urbonstoreusa.com. We strive to provide you with a seamless shopping experience, and this Shipping Policy outlines the details regarding how we process and deliver your orders.

1. Order Processing Time

  • All orders are processed within 1–3 business days after the order is placed, excluding weekends and public holidays.
  • Orders placed after 5:00 PM (local time) will be processed the next business day.
  • You will receive an email confirmation once your order has been shipped.

2. Shipping Methods and Costs

We offer the following shipping options for domestic and international orders:

  • Standard Shipping: Typically arrives within 5–7 business days.
  • Expedited Shipping: Typically arrives within 2–3 business days.
  • International Shipping: Delivery time varies depending on the destination and customs processing.

Shipping costs are calculated at checkout based on your order size, shipping method, and destination. Free shipping may be available on select orders or promotions.

3. Shipping Destinations

We ship to the following regions:

  • Domestic (Within India): We ship to all locations within India.
  • International: We currently offer international shipping to select countries. Please check if your country is eligible at checkout.

If we are unable to ship to your location, we will notify you via email, and your order will be canceled.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment through the carrier’s website.

5. Shipping Delays

While we strive to ensure timely deliveries, shipping delays may occur due to unforeseen circumstances such as:

  • Inclement weather
  • Customs processing for international shipments
  • Public holidays
  • Carrier delays

In case of any significant delays, we will notify you via email and provide an updated delivery estimate.

6. Address Accuracy

Please ensure that the shipping address provided during checkout is accurate. We are not responsible for delays or issues arising from incorrect or incomplete address details. If an order is returned due to incorrect address information, we may charge a re-shipping fee.

7. Customs and Import Duties (International Orders)

For international shipments, customs duties, taxes, and import fees may be levied by the destination country. These charges are the responsibility of the customer. We recommend that you check with your local customs office for any potential charges before placing your order.

8. Lost or Damaged Items

  • If your order is lost or damaged in transit, please contact us at support@urbonstoreusa.com as soon as possible. We will assist you in filing a claim with the carrier and provide a resolution, which may include a replacement or refund.
  • We are not responsible for any lost or damaged items caused by the carrier after the item has been successfully delivered.

9. Returns and Exchanges

Please refer to our Return Policy for detailed information on how to return or exchange an item.

10. Contact Us

If you have any questions or concerns regarding our shipping policies, feel free to contact us:

  • Phone: +919638389601
  • Email: support@urbonstoreusa.com
  • Address: 30 N Gould St #35492, Sheridan, WY 82801
  • Company: Anjani LLC