Refunds & Returns

At urbonstoreusa.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 15-day return and refund policy, subject to the following terms and conditions.

1. Return Window

You have 15 calendar days from the date you receive your order to initiate a return. After this period, we unfortunately cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as you received it.
  • The item must be in its original packaging, with all tags and accessories intact.
  • Proof of purchase (receipt or order confirmation) is required to complete the return.

Non-returnable items:

  • Gift cards
  • Downloadable software products
  • Items marked as "final sale" or "non-returnable"

3. How to Return an Item

To initiate a return:

  1. Contact Us: Reach out to us at support@urbonstoreusa.com with your order number and the item(s) you wish to return.
  2. Return Instructions: We will provide you with detailed instructions on how to send the item back to us.
  3. Shipping the Return: You are responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.

4. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method. Please note that it may take a few business days for the refund to appear on your account depending on your payment provider.

5. Exchanges

If you wish to exchange an item for a different size, color, or product, we recommend returning the original item and placing a new order for the desired product. Exchanges are subject to product availability.

6. Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at support@urbonstoreusa.com within 7 days of receiving the order. We will assist you with a replacement or refund, and we may cover the return shipping costs for defective or damaged items.

7. Late or Missing Refunds

If you have not received a refund after we have processed it:

  • Check your bank account again.
  • Contact your credit card company or bank, as it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at support@urbonstoreusa.com.

8. Changes to This Policy

We reserve the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed.

9. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please don’t hesitate to contact us:

  • Phone: +919638389601
  • Email: support@urbonstoreusa.com
  • Address: 30 N Gould St #35492, Sheridan, WY 82801
  • Company: Anjani LLC